HSE & Quality Policy
Health, Safety & Quality Policy
Regency Group is committed to maintaining the highest standards of health, safety, and service quality across all transportation and mobility operations in the UAE.
Our objective is to protect passengers, employees, contractors, clients, and the public while delivering reliable, compliant, and professional transport services.
Health, safety, and quality are treated as core business responsibilities and are integrated into every level of planning, operation, and management within the organization.
Policy Scope
This policy applies to:
-
All Regency Group entities
-
All employees, drivers, supervisors, and management staff
-
All vehicles, equipment, and operational locations
-
All passenger, staff, corporate, and contractual transport services
Compliance with this policy is mandatory and forms part of employment and operational obligations.
Our HSE & Quality Commitments
Regency Group is committed to:
-
Ensuring the safety of passengers, employees, and stakeholders at all times
-
Full compliance with UAE HSE laws, transport regulations, and client requirements
-
Implementing preventive maintenance and operational control systems
-
Promoting risk awareness, safe driving culture, and accountability
-
Delivering consistent service quality and customer satisfaction
-
Continuously improving safety performance through monitoring and feedback
Risk Management & Operational Safety
All Regency operations are conducted with due consideration to risk identification, assessment, and control.
Key controls include:
-
Pre-deployment vehicle inspections
-
Planned preventive maintenance programs
-
Driver fitness and document verification
-
Journey planning and route risk awareness
-
Incident reporting and corrective action tracking
Operational risks are reviewed periodically to ensure controls remain effective and relevant.
Vehicle Safety & Maintenance
Regency maintains its fleet to the highest safety standards through:
-
Scheduled preventive maintenance programs
-
Daily driver vehicle condition checks
-
Immediate rectification of safety-critical defects
-
Compliance with manufacturer and regulatory requirements
-
Monitoring of vehicle performance and reliability
Only roadworthy and approved vehicles are deployed for service.
Employee Orientation & Safety Training
Regency Group believes that trained employees are the foundation of safe operations.
All employees and drivers undergo structured orientation and training covering:
-
Company HSE policies and responsibilities
-
Safe driving practices and defensive driving principles
-
Passenger safety and service conduct
-
Emergency response and incident reporting procedures
-
Regulatory compliance and client-specific requirements
Training is conducted during induction and refreshed periodically to maintain awareness and competency.
Supervision & Safety Culture
Supervisors and managers actively promote a positive safety culture by:
-
Conducting regular toolbox talks and briefings
-
Monitoring on-road behavior and compliance
-
Addressing unsafe acts immediately
-
Encouraging open communication on safety concerns
Employees are empowered to stop work if unsafe conditions are identified.
Quality & Service Standards
Regency Group integrates quality assurance into daily operations to ensure:
-
Professional driver conduct and appearance
-
Timely and reliable service delivery
-
Clean, well-maintained vehicles
-
Courteous passenger handling
-
Transparent communication with clients
Service performance is monitored through supervision, feedback, and internal reviews.
Continuous Improvement
Regency Group is committed to continuous improvement through:
-
Review of incidents and near-misses
-
Corrective and preventive action implementation
-
Training enhancements
-
Process and system improvements
Our objective is to minimize operational risks while consistently delivering safe, compliant, and dependable services.
Health, Safety, and Quality are not just policies at Regency Group — they are operational values embedded into every journey we undertake.