At Regency Group (“we”, “our”, “us”), we are committed to providing reliable transportation, rental, travel, and related services. This Refund & Returns Policy outlines the terms under which refunds, cancellations, and service adjustments may be considered.
By booking or using our services, you agree to the terms described in this policy.
1. Scope of This Policy
This policy applies to services offered under Regency Group, including but not limited to:
Passenger transportation services
Staff and corporate transport services
Limousine and luxury vehicle services
Bus, car, and vehicle rental services
Tours and travel services
Related booking, reservation, and service arrangements
2. Booking Confirmation & Payments
All bookings are confirmed only upon receipt of payment or official confirmation as agreed.
Payments may be collected in advance, partially, or post-service depending on the contract or service type.
Prices, schedules, and service terms are clearly communicated at the time of booking.
3. Cancellation Policy
a) Customer-Initiated Cancellations
Cancellation requests must be submitted in writing (email or official communication).
Refund eligibility depends on:
Type of service booked
Notice period before service date
Contractual or agreed terms
Late cancellations or no-shows may not be eligible for a refund.
b) Same-Day or Short-Notice Cancellations
Cancellations made within a short notice period may incur:
Partial charges
Full service charges This is due to operational costs, driver allocation, vehicle preparation, and scheduling commitments.
4. Refund Eligibility
Refunds may be considered in the following situations:
Service cancellation accepted by Regency Group as per agreed terms
Duplicate or incorrect payment received
Service not delivered due to operational issues solely attributable to Regency Group
Refunds are not guaranteed and are assessed on a case-by-case basis.
5. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
Change of mind after confirmation
Customer unavailability or failure to use the service
Delays caused by traffic, weather, road conditions, or force majeure events
Incorrect information provided by the customer
Services already rendered or partially utilized
6. Service Modifications & Rescheduling
Requests for rescheduling are subject to availability.
Additional charges may apply if the change impacts:
Vehicle type
Duration
Route
Staffing or permits
Where possible, we aim to accommodate changes without disruption.
7. Refund Processing
Approved refunds will be processed using the original payment method.
Refund processing time may take 7–14 business days, depending on banks or payment gateways.
Any bank or transaction charges may be deducted from the refund amount.
8. Corporate & Contract Clients
For corporate, long-term, or contract-based clients:
Refunds, cancellations, and adjustments are governed strictly by the signed agreement, quotation, or service contract.
Contractual terms take precedence over this general policy.
9. Force Majeure
Regency Group shall not be held liable for refunds or service failures due to circumstances beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
Road closures
Strikes or emergencies
10. Policy Updates
We reserve the right to modify this Refund & Returns Policy at any time. Any updates will be published on this page with a revised effective date.
11. Contact Us
For refund or cancellation requests, please contact us through official channels:
